Skip to main content

Restaurant Service

Providing food and drink services to guests in hotels and restaurants, showing attentiveness, and understanding of their needs and expectations.

Why is this skill important?

The restaurant service practitioner provides high quality food and drink service to guests. A food service practitioner generally works in the commercial sector, offering a range of services to customers. There is a direct relationship between the nature and quality of the service required and the payment made by the guest. Therefore, the practitioner has a continuing responsibility to work professionally and interactively with the guest in order to give satisfaction and thus maintain and grow the business.

The practitioner is likely to work in a hotel or restaurant. However, the size, nature and quality of these establishments can vary enormously from internationally renowned hotel chains to smaller, privately-owned, more intimate restaurants. The quality and level of service provided and expected by guests will also vary. The styles of service will be dependent on the targeted customer and can range from simple self-service operations to elaborate service styles where dishes can be prepared at the guests’ table. In its more elaborate form, food, and drink service can be likened to a form of theatre.

High quality food and drink service requires the practitioner to have extensive knowledge of international cuisine, beverages, and wines. They must have a complete command of accepted serving rules and must know the preparation of speciality dishes and drinks at the guests’ table or in the bar. The food server is the most important person in attending to the guests and providing the meal experience. Skill and resourcefulness, good manners, excellent interaction with guests, aplomb, excellent personal and food hygiene practices, smart appearance, and practical ability are all essential.

A wide range of specialist tools and materials will be used for the service of specialist dishes, drinks, and wines. The practitioner will be familiar with their use in addition to the more usual pieces of equipment that are found in most dining situations.

Irrespective of the working environment, excellent communication, and customer care skills are universal attributes of the outstanding practitioner. Food service personnel will work as part of a team and with other teams in the hotel or restaurant. Whatever the structure of the work, the trained and experienced practitioner takes on a high level of personal responsibility and autonomy. This ranges from safeguarding the health and wellbeing of the guests and colleagues through scrupulous attention to safe and hygienic working practices, to achieving exceptional experiences for special occasions.

With the globalization of gastronomy, the expansion of travel for pleasure and business, and the international mobility of people, staff in the hospitality industry enjoy rapidly expanding opportunities and challenges. For the talented restaurateur there are many commercial and international opportunities; however, these carry with them the need to understand and work with diverse cultures, trends, and environments. The diversity of skills associated with restaurant service is therefore likely to keep expanding.

Location

Competitors

Jutharat Boonnak
Thailand

Shania Colombo
Switzerland

ABYLAY DAULENBAY
Kazakhstan

Elsa DELGADO
Spain

Evelina Fäldt
Sweden

Simona Federová
United Kingdom

Natalie Fehringer
Austria

Tonquanja Giddings
Barbados

DHINESWARAN JAYAKUMAR
Malaysia

Yanga Jili
South Africa

Leila Karhunen
Finland

Nigel Lee
Hong Kong, China

KURT DANIEL MERCADO
Philippines

Hussama Mugerwa
Uganda

Subrat Patel
India

ELKIN ANDREY PINZON VARGAS
Colombia

Patricia Rabb
Hungary

Nakasole Rauna
Namibia

Yuzuki Sugiura
Japan

PO-YI TSAI
Chinese Taipei

DYLAN VANMAELE
France

Maxime VIEUBLED
Belgium